Refund & Cancellation Policy

Refund and Cancellation Policy

Alkhidmat Raazi Lab provides laboratory testing, health profiles and eligible home sample collection services.

Before sample collection

A booking may be cancelled or rescheduled before the sample is collected or laboratory processing begins. Any amount already paid for a cancelled booking will be eligible for a full refund.

After sample collection or testing begins

Once a sample has been collected or laboratory processing has started, the booking is generally non-refundable because clinical materials, staff time and testing resources have already been used.

Laboratory error or unavailable service

If Raazi Lab cannot perform a confirmed test, receives a duplicate payment, or a verified laboratory handling error occurs, we will offer an appropriate recollection, replacement test or refund.

Patient preparation and specimen suitability

Some tests require fasting or other preparation. If a sample cannot be processed because preparation instructions were not followed or information supplied at booking was incomplete, a fresh booking or recollection charge may apply after the patient is informed.

Refund processing

Approved refunds are initiated through the original payment method or another mutually agreed method. Bank or payment-provider processing times may vary.

Contact

Call or WhatsApp +92 331 1072294, or email marketing@akrhi.org. Please provide the booking or order number.